Customer enquiries
A good enquiry gets buried while you’re busy. Give each one an owner and a clear follow-up.
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Organise and automate your business.
Work less. Get more done. We build and maintain custom software and AI automations that fit the way your business works.
Before Co
What’s eating up your time?
Start with the part of your day that takes more effort than it should.
Jobs and orders
Everyone keeps asking you for an update. Keep the job details and progress in one place.
Staff requests
You approve a request, then chase the handover. Connect the decision to what happens next.
Regular checks
Routine work gets missed on busy days. Give each check a due date and someone responsible.
Example workflows.
Three fictional businesses. Choose a workflow, then watch or try the demo.
Landscaping · Fictional business
The next job shouldn’t rely on remembering to reply.
Sophie is on site when Alex asks about a courtyard project. See how the enquiry becomes an assigned follow-up, then a reply.
Public form / Garden enquiries
Tell us about your garden.
Dashboard / Inbox
Inbox
Needs attentionOpenClosed
Garden enquiriesAll assignees
Enquiries
Courtyard makeover enquiry
Alex Morgan
Via website form · UnassignedNewJust now
Enquiries
Front garden planting
Jordan Lee · Assigned to Ben
In progress20 minutes ago
Enquiries
Fortnightly garden maintenance
Casey Brown · Assigned to Sophie
In progress1 hour ago
Dashboard / Garden enquiries / Record
Courtyard makeover enquiry
- From
- Alex Morgan
- Service
- Courtyard makeover
- Suburb
- Northcote
- Assigned to
- Unassigned
- Next step
- Assign the enquiry
Conversation
Tasks
Tasks appear here when the rule runs.
History
- Enquiry received from website
- Assigned to Sophie by rule
- Reply sent · task completed
Dashboard / Garden enquiries / Board
Garden enquiries
New 1
From Alex Morgan
Assigned to Unassigned
No tasks yetIn progress 2
Front garden planting
From Jordan Lee
Assigned to Ben
0 of 1 tasks doneFortnightly garden maintenance
From Casey Brown
Assigned to Sophie
1 of 2 tasks doneReplied 0
Follow the enquiry across the board.
Dashboard / Garden enquiries / Rules
Give every enquiry a next step
When it runs
A record is created
On the Garden enquiries formThen
Add task: Reply with visit times
Set status: In progress
Choose a person, then try it on this enquiry.
This is one example. Rules can use your fields, statuses and teams.
Step 1 of 7 · Customer’s view
Catch the enquiry while Sophie’s on site.
Sophie runs Fern and Field Gardens. Enquiries arrive while she is on site. Alex wants a courtyard makeover. The form captures the job, suburb and message together.
Fern & Field Gardens is fictional. Illustrative workflow, not a customer case study. AI-generated narration plays only when you press Play.
Joinery & fitouts · Fictional business
Approving it shouldn’t mean chasing it all the way through.
Jamie needs a replacement laser measure. Taylor says yes, but Sam never gets the instruction to order it. Follow the request through to a completed purchase.
JL Jamie · Site teamTM Taylor · OwnerSK Sam · Office
Dashboard / Equipment requests / REQ-1042
Replacement laser measure
- Requested by
- Jamie Lee
- Estimated cost
- A$480
- Needed for
- Friday’s site visit · Project RW-218
- Reason
- The old measure has failed. Jamie needs accurate dimensions for Friday’s fitout visit.
Staff member’s view
A replacement before Friday’s site visit.
The cost and reason are ready for Taylor to review.
Step 1 of 5 · Staff member
Stop the request getting lost between jobs.
At Rivet Workshop, a broken laser measure could hold up a site visit. Jamie submits the replacement cost and reason, instead of hoping a message gets noticed.
Rivet Workshop is fictional. Illustrative workflow, not a customer case study. AI-generated narration plays only when you press Play.
Trades & services · Fictional business
Every missed call could be the next job.
Mia is out on a job when Alex calls. Hear an AI receptionist capture the enquiry, check its urgency and give Mia a clear callback task.
Incoming enquiry
Ready to play · Scripted example call
- AI receptionist
Harbour Plumbing. You're speaking with our AI receptionist. How can I help?
- Alex · Caller
Hi, I'm Alex. My kitchen tap won't stop dripping. Could someone come this week?
- AI receptionist
Thanks, Alex. Is there any flooding, or is the water contained?
- Alex · Caller
It's contained in the sink. I'm in Northcote. You can call me back on the number I'm calling from.
- AI receptionist
I've saved your details and asked Mia to call you back to arrange a visit. No appointment is confirmed yet.
Step 1 of 6
Answer while the team is on site.
Harbour Plumbing. You're speaking with our AI receptionist. How can I help?
Harbour Plumbing is fictional. Scripted example with AI-generated voices; no live call is placed.
Software that works your way.
Your business has its own way of doing things. Your software should follow it. We turn your processes into working software, then handle the systems and ongoing care behind it.
Your process
The way you already work.
- 01 Enquiry
- 02 Quote
- 03 Book job
- 04 Follow up
“Quotes over A$2,000
need my approval.”
need my approval.”
Your software
Your process, built in.
JobsEnquiries 1
Alex Morgan
Assigned to youQuotes 1
Ready for your review
Your approval neededBooked 1
Tuesday · 9 am
Follow-up scheduledYour approval ruleQuote over A$2,000 Send to you for approval
Illustrative example. We shape the screens and rules around your business.
Managed by Bludge.
A prototype is just the beginning. We handle the foundations and ongoing care that keep your software working.
- Permissions
- Integrations
- Hosting & security
- Ongoing care
How we build it with you.
Start with an onboarding call. We choose the right starting point, shape the workflows together and help your team put them to work.
-
01
Talk us through your business
On an onboarding call, we map how work happens, what causes friction and what the first version should achieve.
-
02
Start with a kit. Make it yours.
We have starting kits for different industries. We use a suitable kit, or create one for your industry, then adapt it to your business.
-
03
Try it. Refine it together.
Walk through a working prototype with realistic examples. We iterate on the screens and workflows together before your team starts using it.
-
04
Launch with ongoing support
We help your team get started, then handle hosting, maintenance and agreed improvements as your business changes.
Let’s find a better way to run your business.
15-minute introductory call
Show us what takes too much time, and we’ll explore how Bludge could help. You don’t need a technical brief.
Arrange a 15-minute callPrefer email? Get in touch
Email us a couple of times that suit you, including your time zone. We’ll confirm the time together.