Customer records
Keep each customer’s preferences, delivery details and how they like to be reminded. Only staff can see them.
For prepared-meal businesses
Bludge for meal delivery
Meal delivery software: weekly menus and orders, from the kitchen to the door.
Bludge is a hosted system for running a business, set up for you by a person. For meal delivery, we have built a setup for businesses that sell prepared meals each week. Staff keep customers, meals, weekly menus and orders in one place. Bludge works out each order’s totals, and the kitchen follows each order to delivery.
The setup in Bludge
The work it handles
What the setup does for your team
A meal catalogue
Give each meal or add-on a product code, a price and the dates it is available. Mark it Available, Paused or Retired.
Weekly menus
Switch each meal on or off for an ordering week, with that week’s price. Earlier weeks keep their own menus.
Weekly orders
Link each order to its customer and week, with a delivery date. Meals and add-ons go in separate rows, and the order keeps each meal’s details and price as they were.
Totals worked out for you
Bludge works out each line, the meal count, delivery, add-ons, the total and the balance for you. Staff record what has been paid.
A kitchen work queue
Move each order through Received, Confirmed, Preparing, Packed and Delivered. Checklists and a dashboard of the next seven days show what is next.
Follow-up on payments and replies
Saved filters find unpaid orders and customers marked as not yet replied. Reminder messages begin as drafts for staff to review before they go out.
A day with the setup
How a day runs for meal delivery
- Mon
Menu published
This week’s menu is set from the meal catalogue.
- Tue
Orders entered
Staff enter each customer’s order. Bludge works out the totals.
- Wed
Kitchen list
The kitchen sees what to prepare, by meal.
- Thu
Out for delivery
Each order is followed from the kitchen to delivered.
- Fri
Follow up
Saved filters find unpaid orders, and reminder drafts wait for staff to review.
How it comes together
Set up for you, then shaped as you go
A kit is configured forms, records, rules and roles. A person sets it up with you and keeps adjusting it.
Start from the meal delivery setup
Four linked forms with repeating rows, calculations, statuses, checklists, filters and a dashboard are already set up.
A person sets it up with you
We agree your menu, prices, options, cut-off times and time zone, then set up your customers and who can see what. We keep adjusting it as your menu changes.
Customers, payments and the phone
Bludge has online forms, payments, text and email reminders, and phone answering. This setup keeps ordering with your staff. We add each customer-facing part with you when you want it.
A plan to grow
With Strategy & growth, we work through Discover, Design and Deploy with you. Agree who your meals are for and what to tell them, then build the website and social posts to reach them.
Your AI assistant works inside it
A compatible AI assistant can connect to Bludge and work inside it, with the same access as the person using it. Ask it which orders are unpaid or what the kitchen has this week. It makes the changes that person asks for and never acts on its own. Ask for a draft when you want to review first.
Questions about Bludge for meal delivery
Can customers order online?
Staff enter the orders in this setup. When you want customers to order from your website, we add and test an ordering form with you.
Does it take payments?
Staff record the amount received in this setup. When you want to take card payments, we switch on secure payment links with you.
Does it track allergens or nutrition?
No. Meal details and customer targets are planning information. The setup does not check nutrition, allergens, food safety or stock, and it does not issue tax invoices.
Do past orders change when the menu changes?
No. Each ordering week has its own menu, and each order keeps the meal details and price it was made with.
What does it cost?
You get a quote for your business. It covers setup, ongoing service and any usage charges, such as phone calls. There is no fee per user.
More answers on the FAQs page.
Compare with the tools you use
See how Bludge compares with the software most meal delivery look at first.
See it set up for your business.
Bring an example of the work you want to improve. We’ll show you how the meal delivery setup would handle it and agree a clear scope.